DornierCare Europe

A Dornier MedTech Service Program

Service Competence Center

Your single point of contact

Ensuring minimal response time
and optimal device uptime

GET IN TOUCH:
service.europe@dornier.com
Tel: +49 8153888600

Guarantee of a competent first contact

Technical hotline / Immediate telephone support available on working days between 8:00 am – 5:00 pm

Minimal lead time for on-site appointments

Short-term spare parts dispatch, if necessary

Next-morning delivery for spare parts ordered before 2:00 pm (for most regions)

Decentralized, regional warehouses for cross-section parts and consumables

On-site storage of critical spare parts, upon special customer request

  • Guarantee of a competent first contact
  • Technical hotline / Immediate telephone support available on working days between 8:00 am – 5:00 pm
  • Minimal lead time for on-site appointments
  • Short-term spare parts dispatch, if necessary
  • Next-morning delivery for spare parts ordered before 2:00 pm (for most regions)
  • Decentralized, regional warehouses for cross-section parts and consumables
  • On-site storage of critical spare parts, upon special customer request

Dornier Service Program

We have developed custom service concepts based on your requirements:

DELTA III | NAUTILUS | SIGMA

  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (II | FPD | X- Ray Tube..)
  • Replacement of consumables
  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (II | FPD | X- Ray Tube..)
  • Replacement of consumables
  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (II | FPD | X- Ray Tube..)
  • Replacement of consumables

MEDILAS H SOLVO 35 | THULIO

  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (Laser source and glassware)
  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (Laser source and glassware)
  • Preventive Maintenance
  • Breakdown Service
  • Including Standard Spares
  • Including advanced spares (Laser source and glassware)
DELTA II | DELTA III | DELTA III PRO | SIGMA | GEMINI
Advanced
Standard
Basic
Preventive Maintenence
Breakdown Service
Including Standard Spares
Including advanced spares
(II | FPD | X- Ray Tube..)
Annual Application Refresh Training
Replacement of consumables
One time
Discounted Rate
THULIO | MEDILAS H SOLVO 35 | H100 | H140
Advanced
Standard
Basic
Preventive Maintenence
Breakdown Service
Including Standard Spares
Including advanced spares
(Laser source and glassware)
Dorniercaremobileartboard 13@3x

Dornier Planning Service

Our dedicated experts will work closely with you throughout the entire planning process

PLANNING INCLUDES:

  • Treatment processes, patient access
  • Environmental factors
  • Radiological protection
  • Electrical requirements
  • Space requirements
  • Noise protection
  • Floor loading
  • Lighting

Dornier Planning Service

Our dedicated experts will work closely with you throughout the entire planning process

PLANNING INCLUDES:

  • Treatment processes, patient access
  • Environmental factors
  • Radiological protection
  • Electrical requirements
  • Space requirements
  • Noise protection
  • Floor loading
  • Lighting

Dornier Installation and Replacement Service

GET IN TOUCH:
service.europe@dornier.com
Tel: +49 8153888600

Installation implementation and support until successful official acceptance (if necessary)

Commissioning, shipping, unpacking and transporting to point of usage

Mechanical and electrical setup/IT Configuration (RIS and HIS)

Technical operation or acceptance

Test Supporting authority registration

Device instruction and staff on standby for the first treatment days, if desired

Device dismantling, transport and disposal by certified waste disposal companies

  • Installation implementation and support until successful official acceptance (if necessary)
  • Commissioning, shipping, unpacking and transporting to point of usage
  • Mechanical and electrical setup/IT Configuration (RIS and HIS)
  • Technical operation or acceptance
  • Test Supporting authority registration
  • Device instruction and staff on standby for the first treatment days, if desired
  • Device dismantling, transport and disposal by certified waste disposal companies
Dorniercaremobileartboard 14@3x

Training

Comprehensive technical and application-related training programs:

APPLICATION/USER TRAINING
Detailed instruction on the operation and function of the equipment
FIRST-LINE TECHNICIANS
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves

Training

Comprehensive technical and application-related training programs:

APPLICATION/USER TRAINING
Detailed instruction on the operation and function of the equipment
FIRST-LINE TECHNICIANS
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves

Update | Upgrade Services

  • Software updates and optional upgrades to increase the efficiency and safety of your therapy
  • UIMSTM (Urology Information Management System) for Dornier GeminiTM, Genesis®, Delta® II, Delta® III and all Dornier Viewing Stations

Inquiry Form

Tell us your problem and we’ll take care of it for you!

Contact Details

Device Location

Device Details

Issue Details

Additional Information

Please select your preferred language

Americas

Request a Product Brochure

We can’t wait to share about our products with you! Product and brochure availability may vary between countries, but we’ll be in touch.

Download our patient brochure.

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