Dornier Care — Dornier MedTech Europe

Contact Service Competence Center

Please help us with the
following information and
our customer support
team will reach out to you
to solve the issue.

DornierCare

The Dornier MedTech Service Program

Service Competence Center

YOUR “single-point-of-contact

Ensuring a
minimum
response time

and an optimal
device uptime

GET IN TOUCH:
service.europe@dornier.com
Tel:+498153888600

Guarantee of a competent first contact
Technical hotline / Immediate telephone support on working days between 8:00 am – 5:00 pm
Appointment at short notice, if on-site visit is necessary
Short-term spare parts dispatch, if necessary
Spare parts ordered before 2:00 pm, already on site the next morning (for most regions)
Decentralized, regional warehouses for cross-section parts and consumables
Resident Spares: on special customer request storage of critical parts on site

Dornier service program

We have developed custom service concepts based on your requirements:

Delta II \| Delta III \| Sigma \| Gemini	Advanced	Standard	Basic
Preventive Maintenance
Breakdown Service
Including Standard Spares
Including advanced spares (II \| FPD \| X- Ray Tube..)
Annual Application Refresh Training
Replacement of consumables	One time	discounted rate
Medilas H Solvo 35 \| H100 \| H140
Preventive Maintenance
Breakdown Service
Including Spares

Dornier service program

We have developed custom service concepts based on your requirements:

Dornier PLANNING service

Our dedicated experts work with you on the entire
planning process.

PLANNING INCLUDES:

Treatment processes, patient access
Environmental factors
Radiological protection
Electrical requirements
Space requirements
Noise protection
Floor loading
Lighting

Dornier Installation &

Replacement Service

Installation implementation + Installation support until successful official acceptance (if necessary)
Commissioning, shipment, unpacking and transport to point of usage
Mechanical and electrical setup + IT Configuration (RIS and HIS)
Technical operation/Acceptance
Test Supporting authority registration
Device instruction + Stand-by for the first treatment days, if desired
Dismantling, moving and disposing of devices by certified waste disposal companies

TRAINING

Comprehensive technical and application-related programs
of training:

APPLICATION/USER TRAINING

Detailed instruction on the operation and
function of the equipment

FIRST-LINE TECHNICIANS

We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves

Update | Upgrade Services

Inquiry form

Contact Details:

Contact Name*

Contact Email Adress*

Contact Phone Number*

Company Name

Device Location:

Hospital Name*

Street

Zip Code

City*

Country*

Device Details:

Product*

Other Product

Serial Number*

Installation Date

ISSUE DETAILS:

Problem Description*

What had been done*

Additional Information:

Last Maintenance

Comment

I agree that Dornier MedTech will store my information for the purpose of responding to my enquiry in accordance with Dornier MedTech’s Privacy Policy.

I agree that Dornier MedTech may store my information for the purpose of providing future marketing materials in accordance with Dornier MedTech’s Privacy Policy. I understand I can opt out of receiving these communications at any time.

Tell us your
problem and

we will take
care of it!