For content specific to your location, please visit our Americas - English Site
Change location Continue X

Search

DornierCare

A Dornier MedTech Asia Service Program

Contact Us
Service Request

Over at Dornier, we care about you and your patients.

Our aim is to ensure that you can work smoothly and safely with our devices to optimize treatment outcomes, while delivering positive user and patient experience.

Transparent pricing

Eliminate your worry on extra charges that may incur throughout your service contract.

ANNUAL
CHECKS

Routine device health checks by Dornier MedTech certified partners.

Unlimited consumables & Spare PARTS

Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.

More Than
95% UPTIME

Ensure your daily procedures are not disrupted. Leave no room for downtime.

customer responsiveness

Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.

Transparent pricing with no surprises

Eliminate your worry on extra charges that may incur throughout your service contract.

Annual check by Dornier MedTech engineer

Routine device health checks by Dornier MedTech certified partners.

UNLIMITED CONSUMABLES & SPARE PARTS

Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.

≥ 95% uptime throughout the year

Ensure your daily procedures are not disrupted. Leave no room for downtime.

Enhanced customer responsiveness

Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.

Transparent pricing

Eliminate your worry on extra charges that may incur throughout your service contract.

ANNUAL
CHECKS

Routine device health checks by Dornier MedTech certified partners.

Unlimited consumables & Spare PARTS

Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.

More Than
95% UPTIME

Ensure your daily procedures are not disrupted. Leave no room for downtime.

customer responsiveness

Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.

Transparent pricing

Eliminate your worry on extra charges that may incur throughout your service contract.

ANNUAL
CHECKS

Routine device health checks by Dornier MedTech certified partners.

Unlimited consumables & Spare PARTS

Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.

More Than
95% UPTIME

Ensure your daily procedures are not disrupted. Leave no room for downtime.

customer responsiveness

Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.
Service Level
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Parts and Consumables
Genuine Spare Parts Coverage
Consumables Replacement
10% discount
Performance Assurance
Preventive Maintenance
Service Delivery
Priority on Service Calls
High
Medium
Low
Certified Engineers Onsite
10% discount
Corrective Maintenance
10% discount
Annual Performance Audit by Dornier MedTech
15% discount
10% discount
System Enhancement
System Compliance Updates
System Performance Upgrades
15% discount
10% discount
Training and Education
Service Basics Training
15% discount
10% discount
Product Application Training
15% discount
10% discount
Customized Refresher Training
15% discount
10% discount
Remote Support
Web-based Assistance
Dedicated Contact Point

*Terms and conditions apply. Varies accordingly to product category and/or selected DornierCare plan.

Request for Quotation

Service Level

DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
–
Fixed Costs, No Additional Charges
–
–
VIP priority status*
–
–
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
–
Fixed Costs, No Additional Charges
–
–
VIP priority status*
–
–
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
–
Fixed Costs, No Additional Charges
–
–
VIP priority status*
–
–
*Terms and conditions apply. Varies accordingly to product category, country and/or selected DornierCare plan.

Want to know more about DornierCare plans?
Drop us a note here.

Technical support

Having technical difficulties or need help in troubleshooting? Reach out to us and submit your request.

For service-related matters, click here
Select a regional Dornier website to leave the global website
Global
Americas
Europe, Middle East & Africa
East Asia
Asia Pacific & Indian Subcontinent
Select a regional Dornier website to leave the global website
Global
Americas
Europe, Middle East & Africa
East Asia
Asia Pacific & Indian Subcontinent