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DornierCare

A Dornier MedTech Asia Service Program

Over at Dornier, we care about you and your patients.

Our aim is to ensure that you can work smoothly and safely with our devices to optimize treatment outcomes, while delivering positive user and patient experience.

Transparent pricing with no surprises

You can now control your system maintenance cost.

There is no need to worry about extra charges that may incur throughout your service contract.

UNLIMITED CONSUMABLES

Enjoy unlimited access* to our consumables and spare parts!

No more tedious administrative and purchasing process or extensive paperwork involved in purchasing individual parts.

ANNUAL CHECK BY DORNIER MEDTECH ENGINEER

Routine checks will be conducted by our Dornier MedTech certified partners.

Plus, our own in-house Dornier service engineers will also carry out annual checks to help monitor and identify potential issues and resolve them as soon as possible.

≥ 95% UPTIME THROUGHOUT THE YEAR

As a healthcare provider, there is no room for any downtime. We pride ourselves in ensuring your Dornier system works for you, at least 95%* throughout the year.

Taking up a DornierCare service plan means your daily procedures are not disrupted.

ENHANCED CUSTOMER RESPONSIVENESS

Facing issues with your system and need assistance immediately?

Contact us at care@dornier.com or reach out to your local Dornier partner.

We are here to help you.

DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
Fixed Costs, No Additional Charges
VIP priority status*
*Terms and conditions apply. Varies accordingly to product category, country and/or selected DornierCare plan.
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
Fixed Costs, No Additional Charges
VIP priority status*
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
Fixed Costs, No Additional Charges
VIP priority status*
DornierCare
Advanced
DornierCare
Standard
DornierCare
Basic
Transparent pricing
Consistent performance and uptime
Replacement of consumables*
Unlimited
One-time free replacement
Discounted rate
Email support
Routine checks by Dornier MedTech partners
Annual check by Dornier MedTech in-house engineer*
Fixed Costs, No Additional Charges
VIP priority status*
*Terms and conditions apply. Varies accordingly to product category, country and/or selected DornierCare plan.

Want to know more about DornierCare plans? Drop us a note here.

DornierCare Support

Having technical difficulties or need help in troubleshooting? Reach out to us and submit your request.