Why DornierCare
A DornierCare service contract is your insurance against prolonged equipment downtime and high repair costs. Regular maintenance maintains operational readiness over the entire product service life and ensures high device availability. This allows you to work smoothly and safely with our devices, achieve optimal treatment results and maximize the positive experience for users and patients.
Transparent pricing
No more worries about additional costs that could arise during the term of your service contract. Transparent pricing allows you to tailor your DornierCare program to your budget.
Regular inspections
Routine checks and maintainance of the devices by Dornier MedTech engineers* ensure the high quality of the devices over their entire life cycle.
Priority access to spare parts
With DornierCare Advanced package, enjoy priority access to the spare parts you need without lengthy administrative processes.
More than 95% device availability
By providing maintenance that is optimally tailored to your device, we ensure that your daily processes are not interrupted, preventing any unplanned downtime.
First line contact
As part of the DornierCare program, you will recieve priority and fast support from our dedicated and highly experienced service personnel.
*Depending on the region in collaboration with our local service partners
Our Comprehensive Range Of Services
We strive to ensure that you can work smoothly and safely with our devices and work with you to develop a customized customer service plan tailored to your specific needs.
Service Competence Centre
- First line contact
- Technical hotline support during working days from 8:00 a.m. to 5:00 p.m (CET)
- Short-term appointments if a visit onsite is required
- Short-term spare parts shipment. Spare parts delivery to the site by the next morning if parts are ordered before 2:00 p.m. (applies to most regions)
- Decentralized regional warehouses for cross-section parts and consumables, storage of spare parts on the customer’s premises on special request
Planning Service
- Treatment procedures, patient access
- Environmental factors
- Radiation and noise protection
- Electrical requirements and/or space requirements
- Floor loading
- Lighting
Installation & Replacement Service
- Implementation + support up to successful installation and acceptance (if applicable)
- Start-up, shipping, unpacking and transport to the specified location
- Mechanical and electrical setup + IT configuration (RIS and HIS)
- Technical operation/acceptance test
- Support with device acceptance according to the X-ray regulations
- Use instructions and representation with the first treatment procedures, on request
- Dismantling, transport and disposal of devices by certified waste disposal companies
Software
Updates + optional upgrades
Dornier Service Packages
With the DornierCare Basic, Standard und Advanced packages, you can optimize the service to suit your needs.
Advanced | Standard | Basic | |
|---|---|---|---|
Preventive Maintenence | |||
Breakdown Service | |||
Including Standard Spares | |||
Including Advanced Spares | |||
Replacement of consumables (only ESWL devices) | One time | Discounted Rate |
Advanced
Preventative Maintainance
Breakdown Service
Including Standard Spares
Including Advanced Spares
Replacement of consumables (only ESWL devices)
Time
Standard
Preventative Maintainance
Breakdown Service
Including Standard Spares
Including Advanced Spares
Replacement of consumables (only ESWL devices)
Rate
Basic
Preventive Maintenence
Breakdown Service
Including Standard Spares
Including Advanced Spares
Replacement of consumables (only ESWL devices)
For further details please contact:
Contact Service
+49-8153-888-600
service.europe@dornier.com
Contact Sales
+49-8153-888-170
sales@dornier.com
Inquiry Form
Tell us your problem and we’ll take care of it for you!