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Service You Can Trust. Support You Can Count On.
Dornier MedTech's U.S. Based Service Team Is The Trusted Choice
At Dornier MedTech America, we know that when your equipment is down, your patients wait. That's why our service team is built for speed, expertise, and accountability - all under our roof.
Dornier Service Stands Out in the Field
Our Field Service Engineers work exclusively for Dornier, not for contractors juggling multiple brands. You get consistent expertise, every time.
We guarantee on-site support within 48 hours for emergencies – anywhere in the U.S.
Our engineers average 10+ years of experience and follow strict factory protocols – no shortcuts, no guesswork.
Speak directly with Dornier experts based in the U.S., and get rapid repairs backed by strategically stocked parts across the country.
Flexible Service Plans to Fit Your Facility
Whether you need full coverage or just peace of mind on preventive maintenance, Dornier MedTech offers contract options designed to keep your systems running — and your team in control.
Dornier Dynamic CareSM Contracts
Plan | What’s Included | Best Fit For |
|---|---|---|
Full Service | All-inclusive: parts, labor, travel, PM, software updates, and priority response | Facilities seeking maximum uptime & simplicity |
Shared Service | Dornier covers parts & PM; you handle basic service with our training and remote support | Sites with in-house techs who want backup |
Partnership* | Flexible coverage tailored to specific needs— e.g., limited parts, labor blocks, or multi-year pricing | Facilities looking for customized service plans |
Parts Only | Replacement parts coverage; service and PM billed separately
| Sites with in-house techs who want backup |
PM Only | Scheduled preventive maintenance visits and performance check reports
| Low-use systems or supplemental coverage |
All Plans Include:
• U.S.-based technical support
• OEM factory-trained Dornier engineers
All
• National on-site service coverage
• Service documentation and performance reports
*Partnership plan currently only available for ESWL and Urotable systems
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