Complaint processing

• Work with all relevant departments to ensure that appropriate and timely corrective actions are implemented
• Deliver results as measured by key metrics, such as on time complaint proceeding and corrective & preventative action closure
• Champion problem solving and root cause analysis activities internally as well as with suppliers and customers to eliminate recurrence of non-conformances
• Work to resolve supplier, production and procurement technical issues in a timely manner to ensure continuity of supply
• Provide technical expertise to complaint proceeding, improvement in quality and low amount of internal complaints as well as sourcing and development of suppliers with respect to technology, performance, quality, cost, logistics and delivery
• Work with Engineering (Design and Manufacturing Engineers) team to close complaints in a high quality and timely manner
• Check documentation in course of working on complaints and initiate counter actions internally as well as at suppliers
• Work on internal complaints
• Perform high quality and traceable documentation on complaint proceeding

Supplier Management

• Establish specific short / long term supplier quality goals (e.g. ppm, claim rate, Support of Vendor)
• Write reports and present progress at project meetings
• Achieve goals within budget
• Communicate engineering and manufacturing specifications to supplier technical teams
• Actively support managing suppliers to ensure there are no regressions with the implementation of new processes
• Travel to supplier locations to resolve quality problems
• Aid Purchasing in the evaluation and qualification of new supplier materials following a defined new product development process

Auditing

• Conduct supplier audits as well as internal audits (System and Process Audits and in Team with R&D Product Audits) when appropriate
• Plan and follow up on supplier and internal audits
• Establish high quality audit documentation

Incoming Inspection – First article sampling

• Assist in First Article Inspections (for the process and not for the measurement itself of Incoming goods)

Developmental Responsibilities

• Support investigations of major problems and or special projects focusing on developing working relationships with suppliers, production and the supply chain with regard to internal complaints from incoming inspection as well as production department
• Champion a continuous improvement attitude in all fields of action.

• Engineering degree in mechanical / electrical engineering preferably in the medical device environment
• Technical background in mechanics and electrics
• Knowledge of ISO 13485 and ISO 9001 preferred
• Ability to understand technical drawings, electrical circuit plans and knowledge in material science
• At least 3 years related experience in Supplier Quality Engineering, especially complaint proceeding – preferably in Medical Devices Industry
• Knowledge of supplier quality standards, policies and procedures preferred
• Advanced computer skills using Microsoft Office applications
• Analytic ability to assess and identify appropriate alternative courses of action for definition and resolution of problems that are somewhat unique and diverse
• Drive “Zero Defect” mentality within the department
• Must have proficient verbal and written communication skills, work well with diverse groups of people and be able to function independently of direct supervision
• Good communication and interpersonal skills
• Must have a valid driver’s license in good standing and the ability to travel

• Personalized onboarding plan with an experienced buddy
• Mobile work opportunities (home office if suitable for the respective job)
• Diversified assignments in a dynamic environment
• Continuous training and development
• Flat hierarchy
• Flexible working hours
• 30 days of vacation
• Appealing canteen
• Free coffee, tea and water
• Employee engagement events
• Electric car charging stations